Vilina Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, shipping and billing address, and profile photo (if provided).

We also collect account and usage data, including login details, purchase history, wishlist and cart activity, and how you interact with the app.

For sellers, we may collect store details, product listings, pricing, and transaction or payout information.

Additionally, we gather device and technical data such as your device type, operating system, IP address, app version, and performance or crash logs.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and payments
• Provide customer support
• Improve app performance and features
• Send notifications (order updates, promotions, alerts)
• Prevent fraud and ensure platform security

3. Sharing of Information

We do not sell your personal data. We may share information with:

• Sellers, to fulfill orders
• Payment providers, for secure transactions
• Delivery partners, for shipping
• Service providers for hosting, analytics, and email services
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your data, including:

• Encrypted connections (HTTPS)
• Secure authentication (for example, tokens)
• Restricted database access

However, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access your personal data
• Update or correct your information
• Delete your account
• Opt out of marketing notifications

To request changes, contact us at: support@vilina.com

6. Data Retention

We retain your data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Children's Privacy

Vilina is not intended for users under 13 years old. We do not knowingly collect data from children.

8. Third-Party Services

Vilina may use third-party services such as payment gateways (for example, Xendit and PayMongo), analytics tools, and delivery services. These services have their own privacy policies.

9. International Data Transfers

Your data may be stored and processed in servers outside your country. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app with an updated date.

11. Contact Us